PRIVACY POLICY
Last Updated: May 2025
This Privacy Policy describes how Wishrainers Greeting And Gifting Services ("BellMe", "Company", "we", "us" and "our"), with its registered office in Mumbai, India, collects, uses, discloses, and protects your personal information when you use our website located at https://find.bellme.io and/or the BellMe.io mobile application (collectively, the "Platform"). The terms "you" and "your" refer to the user of the Platform.
1. Introduction
BellMe is committed to protecting your privacy. This Privacy Policy is designed to inform you about the types of information we collect, how we use it, under what circumstances we disclose it, and the choices you have regarding your information. By using our Platform, you consent to the practices described in this Privacy Policy. Please read this policy carefully.
2. Information We Collect
We collect various types of information from you, including:
2.1 Information You Provide Directly:
* Account Information: When you register an account on our Platform, whether as a business or an individual, we may collect information such as your name, email address, phone number, username, password, business name, business address, industry, website URL, and business description.
* Profile Information: You may choose to provide additional information in your profile, such as your profile picture, social media links, operating hours, payment methods accepted, and other details relevant to your business listing or user profile.
* Content You Submit: This includes business listings, reviews, ratings, comments, messages exchanged with other users, photos, videos, and any other content you upload or submit to the Platform.
* Transaction Information: If you engage in any transactions through our Platform (e.g., purchasing services, making bookings), we may collect information related to those transactions, such as your payment details (processed by third-party payment processors), billing address, and transaction history.
* Communication Information: When you contact us for support or inquiries, we may collect your name, email address, phone number, and the content of your communication.
* Marketing Preferences: We may collect information about your preferences for receiving marketing communications from us.
* Surveys and Feedback: If you participate in surveys or provide feedback, we may collect your responses and any personal information you provide in connection with your participation.
2.2 Information We Collect Automatically:
* Usage Information: We collect information about how you use our Platform, such as the pages you visit, the features you use, the listings you view, the searches you perform, the duration of your sessions, and the dates and times of your activity.
* Device Information: We may collect information about your device, including the device type, operating system, unique device identifiers (such as IMEI or device ID), mobile network information, browser type, language preferences, and IP address.
* Location Information: With your consent, our mobile application may collect precise location data from your device. You can control location sharing settings through your device's permissions. We may also infer your general location based on your IP address.
* Cookies and Similar Technologies: We use cookies, web beacons, and other similar tracking technologies to collect information about your browsing activities on our Platform. These technologies help us personalize your experience, analyze trends, administer the Platform, and gather demographic information about our user base. You can manage your cookie preferences through your browser settings.
2.3 Information We Collect from Other Sources:
* Social Media Integration: If you connect your social media accounts to our Platform, we may collect information from those accounts, such as your name, email address, and profile information, in accordance with your privacy settings on those platforms.
* Third-Party Service Providers: We may receive information about you from third-party service providers, such as analytics providers, marketing partners, and payment processors.
* Publicly Available Information: We may collect information about your business or profile that is publicly available on the internet.
3. How We Use Your Information
We use your personal information for various purposes, including:
* Providing and Maintaining the Platform: To operate our Platform, provide you with the services and features you request, manage your account, and ensure the Platform functions correctly.
* Personalizing Your Experience: To customize the content and advertising you see on the Platform, recommend relevant listings and features, and tailor your experience based on your preferences and past activities.
* Facilitating Communication: To enable communication between users (e.g., messaging businesses), respond to your inquiries and support requests, and provide you with important notices and updates about the Platform.
* Processing Transactions: To process payments, fulfill orders, and manage your transaction history if you engage in transactions through the Platform.
* Marketing and Promotions: To send you promotional emails, newsletters, and other marketing communications about our Platform and related services, in accordance with your marketing preferences. You can opt-out of receiving these communications at any time.
* Analytics and Improvement: To analyze how users interact with our Platform, monitor and analyze trends, improve the functionality and design of the Platform, and develop new features and services.
* Security and Fraud Prevention: To protect the security and integrity of our Platform, detect and prevent fraudulent activities, and enforce our Terms of Use.
* Legal Compliance: To comply with applicable laws, regulations, legal processes, and our legal obligations.
* Research and Development: To conduct research and development activities to improve our Platform and develop new products and services.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
* Other Users: If you create a business listing or a public profile, the information you provide will be visible to other users of the Platform. This includes your business name, contact information, description, reviews, ratings, and any other content you choose to share publicly.
* Service Providers: We may share your information with third-party service providers who assist us in operating our Platform, processing payments, conducting analytics, sending marketing communications, providing customer support, and performing other services on our behalf. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
* Business Partners: We may share aggregated and anonymized information with our business partners for marketing, advertising, or research purposes. With your consent, we may also share your personal information with specific business partners to offer you relevant products or services.
* Social Media Platforms: If you connect your social media accounts to our Platform or interact with social media features on our Platform, information may be shared with the relevant social media platforms. Your interactions with these features are governed by the privacy policies of the respective social media platforms.
* Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal bodies if we are required to do so by law, legal process, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights or property, investigate fraud or illegal activities, or protect the safety of our users or the public.
* Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or third party involved, subject to the terms of this Privacy Policy or a new privacy policy that is notified to you.
* With Your Consent: We may share your information with third parties for other purposes with your explicit consent.
5. Your Rights and Choices
You have certain rights and choices regarding your personal information:
* Access and Rectification: You have the right to access the personal information we hold about you and to request that it be corrected or updated if it is inaccurate or incomplete. You can typically review and edit your account and profile information through the Platform's settings.
* Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal information. We will consider your request in accordance with applicable law.
* Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to the processing.
* Data Portability: In certain circumstances, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
* Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
* Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.
* Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by adjusting your communication preferences in your account settings.
* Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling cookies may affect the functionality of our Platform.
* Location Data: You can control the collection of precise location data through your device's permissions settings for our mobile application.
To exercise any of these rights, please contact us using the contact information provided in Section 9 below. We may require you to verify your identity before responding to your request.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards that are designed to be appropriate to the sensitivity of the personal information we collect and process. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on factors such as the nature of the information, the purpose for which it was collected, our legitimate business interests, and our legal obligations. When your personal information is no longer needed, we will take reasonable steps to securely delete or anonymize it.
8. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: connect@bellme.io
Registered Office Address:
[Insert Registered Office Address of Wishrainers Greeting And Gifting Services in Mumbai, India]
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our Platform and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after the posting of changes constitutes your acceptance of the updated Privacy Policy.